Self Help is committed to providing high quality services to the people we support, including our service users and commissioners.

Our commitment is based upon the following:

  • Safety
  • Clinical and cost effectiveness
  • Governance
  • Client focus
  • Accessible and responsive care
  • Care environment and amenities
  • Public health

Our quality assurance systems and tools are embedded within our core ethos, allowing us to monitor and report against these seven areas, driving up standards and staff development.

All our care and service delivery systems are structured around the following themes: prioritise people, practise effectively, preserve safety and promote professionalism and trust.

We are a registered charity (Charity Number 1122063) and company (Company Registration Number 06036050). As a responsible charity, any profits are reinvested to maintain our services. Our directors, steering group and members’ board do not financially benefit from our efforts. We are audited annually by the Charity Commission and Companies House.

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Coronavirus update

In light of the current situation, we are making changes to the way we deliver services at the moment. One-to-one appointments that would normally be delivered face-to-face will now take place over the phone or through video call. There is no need to call us to confirm – your regular point of contact will call you at the time your appointment was scheduled.

We are also no longer holding groups inside. We’re currently arranging alternatives where possible through considering walking or virtual groups. Please contact your group facilitator, or the centre where the group runs from, for more information.

If you’re worried, think you may have symptoms of Coronavirus or want further information, see the latest advice from Public Health England.

Finally, if you’re struggling through self-isolation, please don’t feel alone. There are local community groups being created all over the country, which you can find here. Alternatively, you can call our community centres in your local area, which you can find here.


Contact us

Due to changes in our working practice, in response to the coronavirus, we encourage you to contact us via email and refer yourself online where possible.

Please note, from the week beginning Monday, 23 March, we are not picking up post at our offices. If you have sent post to us at any time this week, please contact the relevant service to ensure that we have received it:

Manchester – Any queries about your referral or bookings please email us on: pws.manchester@selfhelpservices.org.uk or if you wish to make a referral please go to our website at: www.selfhelpservices.org.uk/Manchester

Stockport – Any queries about your referral or bookings please email us on: stockportpws@selfhelpservices.org.uk or if you wish to make a referral please go to our website at: www.selfhelpservices.org.uk/Stockport

Cheshire – Any queries about your referral or bookings please email us on: talking.therapies.ec@thebiglifegroup.com or if you wish to make a referral please go to our website at: https://www.mytalkingtherapies.com/

Rochdale, Heywood and Middleton – Any queries about your referral or bookings please email us on: thinkingahead@thebiglifegroup.com or if you wish to make a referral please go to our website at: https://www.thebiglifegroup.com/thinkingahead

Tameside and Glossop – Any queries about your referral or bookings please email us on: mindsmatter@selfhelpservices.org.uk or if you wish to make a referral please go to our website at: https://www.thebiglifegroup.com/mindsmatter/

eTherapy Salford and Trafford – Any queries about your referral or bookings please email us on: etherapy.admin@selfhelpservices.org.uk or if you wish to make a referral please go to our website at: www.selfhelpservices.org.uk/etherapy