This privacy policy sets out how Self Help uses and protects any information that you give Self Help when you use this website. A more general statement about how we treat personal/sensitive information collected within our service can be found by clicking here.

Self Help Services may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 16/02/2015

Our website collects your personal/sensitive information if you use one of our online referral submission forms to refer to one of our services. You do not have to use an online referral submission form to access our service; if you prefer you can download a referral form and send it to us by post.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Theses measures include:

  1. Secure Transmission using SSL technology
  2. All information is stored is encrypted
  3. Robust Physical and Electronic Access controls

Once your referral has been submitted, an authorised SHS staff member will access the information via a secure portal and transfer it to our secure client database. The information will then form part of the record of your access to the service and will be stored and used in accordance to our general statement – to access this statement click here.

We do keep a copy of the information submitted on a portal for auditing purposes. All information collected will be processed according to the Data Protection Act.

In addition to the information you provide us via the online referral submission forms, we use Google Analytics to collect information about the use of Google Analytics collects information such as how often users visit this site, what pages they visit when they do so, and what other sites they used prior to coming to this site.

We use the information we get from Google Analytics only to improve this site. Google Analytics collects only the IP address assigned to you on the date you visit this site, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information.

Google Analytics employs cookies to define user sessions. A cookie is a small file which asks permission to be placed on your computer’s hard drive. The cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this site, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Use (as amended for government websites) and the Google Privacy Policy. Most web browsers automatically accept cookies, but you can prevent Google Analytics from recognizing you on return visits to this site by disabling cookies on your browser. However, this may prevent you from taking full advantage of the website.

Click here to download our confidentiality information Download File - 84.32Kb

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If you are in crisis overnight from 8pm - 6am, call us on: 0300 003 7029